Inbox

Managing conversations across multiple platforms shouldn't require juggling a dozen different apps and browser tabs. ChatBotKit's Inbox brings all your AI-powered conversations together in one centralized hub, making it easy to monitor, respond to, and organize messages from every channel where your chatbots operate.

Whether your customers reach out through website widgets, Slack workspaces, Discord servers, email, or messaging apps like WhatsApp and Telegram, Inbox ensures you never miss an important conversation. You get a unified view of all interactions, with powerful filtering and organization tools that help you stay on top of customer engagement across your entire messaging ecosystem.

Key Capabilities

Inbox provides comprehensive conversation management designed for multi-channel operations:

Unified Conversation View

See all your chatbot conversations in one place, regardless of which platform or integration generated them. Your Inbox aggregates messages from:

• Website widgets and embedded chat interfaces
• Slack channels and direct messages
• Discord servers and community threads
• Email conversations and support tickets
• WhatsApp business messaging
• Telegram channels and bots
• Facebook Messenger interactions
• Trigger-based automated workflows

Smart Filtering and Organization

Navigate through conversations efficiently with built-in filtering options:

• Latest conversations: View all recent activity across every channel
• Channel-specific filters: Focus on messages from individual platforms like Widget, Slack, Discord, Email, WhatsApp, Telegram, Messenger, or Trigger integrations
• Time-based sorting: Prioritize conversations by most recent activity
• Quick access: Jump directly to any conversation with a single click

Real-Time Message Threading

When you select a conversation, Inbox displays the complete message history with full context. See the entire conversation flow, understand customer intent, and craft appropriate responses based on the full interaction history. Each thread maintains its channel identity, so you always know which platform the conversation originated from.

Conversation Deletion

Maintain a clean, organized inbox by removing conversations you no longer need. Delete individual conversations to keep your workspace focused on active customer interactions, or clear out test conversations and completed support threads.

Real-World Use Cases

Customer Support Across Multiple Channels

Your support team uses Inbox to monitor customer inquiries coming through your website widget, Slack community, and email support address. Instead of switching between platforms, agents view all conversations in one place, respond quickly to urgent issues, and ensure no customer message goes unanswered.

Community Management

You manage Discord and Slack communities where members interact with your AI bot for help and information. Inbox lets you monitor both platforms simultaneously, identifying conversations that need human intervention, tracking common questions, and maintaining community engagement standards.

Multi-Brand Message Management

Your agency manages chatbots for multiple clients across different platforms. Inbox provides a centralized view of all client conversations, making it easy to monitor performance, identify issues, and coordinate responses across your entire client portfolio.

Quality Assurance and Training

Review actual customer conversations to understand how your chatbots perform in real-world scenarios. Filter by channel to analyze platform-specific interaction patterns, identify areas for improvement, and gather examples for bot training and optimization.

Response Time Monitoring

Track conversation activity across all channels to ensure your chatbots respond promptly and appropriately. Quickly identify conversations that might need human follow-up, measure engagement levels, and maintain consistent service quality across every platform.

How It Works

Accessing and managing your conversations is straightforward:

1. Open the Inbox app from your ChatBotKit dashboard
2. View all conversations from every integrated channel in one unified list
3. Filter by channel using tabs to focus on specific platforms (Latest, Widget, Slack, Discord, Email, WhatsApp, Telegram, Messenger, or Trigger)
4. Select a conversation to view the complete message history and context
5. Monitor activity to stay informed about customer engagement and bot performance
6. Delete conversations you no longer need to maintain an organized workspace

Conversations update in real-time as new messages arrive, ensuring you're always working with current information. The interface shows conversation previews with timestamps, making it easy to prioritize your attention and respond to time-sensitive interactions.

Integration with ChatBotKit Platform

Inbox seamlessly connects with all your ChatBotKit integrations and capabilities:

• Automatic aggregation: Every conversation from any integration automatically appears in your Inbox
• Channel identification: Clear visual indicators show which platform each conversation originated from
• Bot configuration: Works with any bot configuration, including custom models, datasets, and skillsets
• Multi-workspace support: Manage conversations across different projects and client accounts
• Permission-based access: Team members see conversations based on their access permissions

Getting Started with Inbox

Ready to streamline your conversation management? Access the Inbox app from your ChatBotKit platform:

1. Navigate to the Inbox app at inbox.chatbotkit.app or through your dashboard
2. Explore your conversations across all integrated channels
3. Use filters to organize and prioritize your message management
4. Select conversations to view complete interaction history
5. Monitor regularly to maintain responsive customer engagement

Inbox transforms conversation management from a multi-platform challenge into a single, efficient workflow. Whether you're supporting customers, managing communities, or monitoring bot performance, you'll have complete visibility into every interaction across your entire messaging ecosystem—all from one powerful hub.